Privacy Policy

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Creating Kiah / Privacy Policy 

Creating Kiah Coaching & Mentoring

Last updated: May 2026

At Creating Kiah Coaching & Mentoring, your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website or use our coaching and mentoring services.

By using this website, you agree to the terms outlined below.

1. Who We Are

Creating Kiah Coaching & Mentoring provides coaching and mentoring services focused on personal growth, confidence, wellbeing, and transformation.

For any privacy-related questions, please contact:

Email: Creatingkiah@gmail.com

Website: Kiah Coaching & Mentoring

2. What Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Phone number
• Information submitted through contact forms
• Coaching intake information
• Appointment and booking details
• Payment and invoicing information
• Website usage data (such as cookies and analytics)

We only collect information that is necessary to provide our services and improve your experience.

3. How Your Information Is Used

Your information may be used to:

• Respond to enquiries
• Provide coaching and mentoring services
• Manage bookings and appointments
• Send important updates or service-related communication
• Process payments and invoices
• Improve website performance and user experience
• Comply with legal or regulatory obligations

We will never sell your personal information to third parties.

4. Confidentiality

All coaching sessions and personal information shared are treated with respect and confidentiality.

However, confidentiality may be broken if:

• required by law
• there is a risk of serious harm to yourself or others
• safeguarding concerns arise

5. Data Storage & Security

Your information is stored securely and access is limited to authorised persons only.

Reasonable steps are taken to protect your information from:

• unauthorised access
• misuse
• loss
• disclosure

Any online payments are processed securely through trusted third-party providers.

6. Cookies

This website may use cookies and analytics tools to improve functionality and understand how visitors use the site.

You can disable cookies through your browser settings if preferred.

7. Third-Party Services

This website may use trusted third-party services such as:

• booking systems
• payment providers
• email marketing platforms
• website analytics tools

These providers only receive the information necessary to perform their services.

8. Your Rights

Under UK GDPR, you have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your data where appropriate
• withdraw consent for marketing communications
• lodge a complaint with the Information Commissioner’s Office (ICO)

ICO guidance:

Information Commissioner’s Office (ICO)

9. Retention of Data

Personal information will only be kept for as long as necessary to:

• provide services
• meet legal/accounting obligations
• maintain appropriate business records

10. Disclaimer

Creating Kiah Coaching & Mentoring provides coaching and mentoring services for personal development purposes only.

Services offered:

• are not therapy or counselling
• do not replace medical, psychological, or professional advice
• do not guarantee specific outcomes or results

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

12. Contact

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Creating Kiah Coaching & Mentoring

Email: Creatingkiah@gmail.com 

Website: Kiah Coaching & Mentoring